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Owned and operated by Sustainment Calm, we welcome every question about our wellness products and your orders.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking 5 to 8 business days after that. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and carrier link. You can also check your order status anytime by logging into your account on our site.
What is your return policy?
We offer 30-day returns on eligible items. If something does not meet your expectations, please review our Return Policy page for full details on how to start a return.
Can I exchange my item for a different model?
Exchanges are handled through our returns process. Start a return for the original item and place a new order for the product you prefer. Our team can walk you through each step if needed.
How do I choose between different sauna or red light therapy panel sizes?
The right size depends on your available space and how many people will use it at once. Our product pages include detailed dimensions, and our support team is happy to help you compare options for your home setup.
Do your massage chairs require professional installation?
Most of our massage chairs arrive with straightforward assembly instructions and can be set up at home. If you have questions during setup, our team is available by phone or email to guide you through it.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Most inquiries receive a thoughtful reply within 24 hours during business days.
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Customer-First Support
Our team is trained on every product we carry so we can offer specific, helpful guidance.
Reliable Delivery
Free shipping on most orders within the Continental U.S., backed by our 30-day returns.
